Client Service Representative (Layhill Branch)

Atlantic Union Bank
Silver Spring, MD
Category Banking
Job Description
The Client Services Representative creates a positive client relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank’s products and services. The position requires delivering best in class client experience, sales/service solutions, and handling teller transactions.

Requirements

  • Represent the Bank to clients, prospects and guests in person, by telephone or by email in a courteous, professional manner.
  • Greet and provide exceptional service in person and by telephone/email.
  • Open new Business and Consumer accounts and provide information to new and prospective clients by explaining and cross-selling Bank products and services.
  • Process transactions in person and via telephone/email to include loan payments, account transfers, and address changes.
  • Perform all duties of a Teller to include: Provide excellent client experience, Perform basic client and cash transactions, Balance cash each day, Identify referral opportunities to contribute to branch goals
  • Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares’ BSA/AML Policy and Procedures
  • Identify risk and escalate concerns through proper channels
  • Develop and maintain knowledge of bank products, services, including other lines of business
  • Ability to learn and adapt to changing digital channels
  • Perform other duties as assigned.

Benefits

  • Comprehensive benefits package
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