Role OverviewJoin Medcor's Telehealth Team and support clients, healthcare providers, employees, and internal teams. The role involves delivering exceptional customer service, resolving client requests, and maintaining accurate client information.
What You Will Do
Respond to incoming phone calls, emails, and client inquiries, manage and process support tickets, and assist with account management and data entry.
Why It Might Be a Fit
The ideal candidate has a customer service background, excellent communication skills, and a willingness to learn. Experience in a call center, healthcare, or client support environment is a plus.
Requirements
- High school diploma or GED
- At least 1 year of experience in customer service, client relations, or an operational support role
- Strong verbal and written communication skills
- Excellent attention to detail and the ability to multitask
- Comfortable handling inbound and outbound phone calls and communicating through email
- Proficiency in Microsoft Office, including Outlook, Word, and Excel
- Ability to learn new software and navigate multiple systems efficiently
- Strong problem-solving skills with a professional, customer-first approach
- Ability to work independently while contributing to a collaborative team environment
Benefits
- Dental insurance
- Vision insurance
- Paid time off
- Retirement plan
- Life insurance
- Disability insurance
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