Client Service Specialist

BambooHR
Utah, UT
Category Human Resources
Job Description
BambooHR is seeking a Client Service Specialist to join their team in an in-office or remote setting. The role involves providing world-class customer service, helping clients with HR software, and growing sales by upselling and customer retention strategies. The ideal candidate will be proactive, detail-oriented, and passionate about customer satisfaction.

Requirements

  • Provide world-class customer service via phone, email, and chat.
  • Develop an understanding of how information connects in BambooHR products.
  • Learn how to guide clients in BambooHR performance management, time-tracking, onboarding, and applicant-tracking systems.
  • Keep up to date on new features and products to maximize value for clients.
  • Engage in upselling and customer retention activities.
  • Do your best, focused work, from 9 am to 6 pm, Monday through Friday.

Benefits

  • Comprehensive health, life, and disability insurance
  • 401k plans with up to 6% company match
  • Paid vacation, company holidays, parental leave, and volunteer time off
  • Paid vacation bonus
  • Employee Assistance Program
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