Role OverviewAs a Client Services Analyst II at Gainwell, you will support the delivery of client services by analyzing performance, resolving issues, and ensuring alignment with service commitments. This role focuses on managing client interactions, supporting operational processes, and providing data-driven insights to improve service delivery and client satisfaction.
What You Will Do
You will collaborate with cross-functional teams to ensure high-quality outcomes in a dynamic healthcare technology environment. Your responsibilities will include ensuring the timely and successful delivery of client data files and client-facing letters, overseeing end-to-end workflows, performing detailed analysis and QA of client data files and letters, and leveraging tools and reports to proactively analyze errors.
Why It Might Be a Fit
We are looking for a candidate with a Bachelor’s degree or equivalent client services or operational experience, advanced proficiency in Microsoft Excel, and strong analytical skills. You should be able to create, document, and translate client-specific processes across technical and non-technical teams, and have strong written and verbal communication skills.
Requirements
- Bachelor’s degree or equivalent client services or operational experience
- Advanced proficiency in Microsoft Excel
- Strong analytical skills
- High attention to detail
- Ability to create, document, and translate client-specific processes
- Strong written and verbal communication skills
Benefits
- Full-time employee benefits package
- Regular collaboration with internal teams and client stakeholders
- Flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
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