Role OverviewThe Client Services Coordinator is the first point of contact for families and professionals, providing information about Butterfly Effects and its services, and leading the process from initial phone call to scheduling of services.
What You Will Do
Primary responsibilities include answering and responding to inquiries, verifying insurance coverage, scheduling clients with clinical staff, and evaluating and modifying processes to improve client communication and referral source development.
Why It Might Be a Fit
The ideal candidate will have strong communication skills, a positive and professional phone manner, and experience in customer service, intake, or referral development. Bilingual English/Spanish is a plus, and previous healthcare experience is preferred.
Requirements
- Strong communication skills; verbal and written
- A positive, professional phone manner
- Active and compassionate listener
- A minimum of 2 years of customer service, intake, or referral development experience
- Attention to detail with an ability to multitask
- Knowledge of Windows, Microsoft Office Suite; CRM and EMR experience preferred
- An excellent work ethic with ability to work with minimal direct supervision
- Experience in healthcare field strongly preferred
- Bilingual English/Spanish is a plus
- High School Diploma or equivalent. College Degree preferred
Benefits
- Major medical
- Vision insurance
- Dental insurance
- Supplemental insurance programs
- 401K
- Relocation expense assistance
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