Client Services Intern

Requirements

• Provides top-quality customer service to a variety of end users
• Uses active listening skills and asks probing questions to determine the user’s need
• Resolves problems and fulfills requests using practical knowledge of the client’s hardware, operating system, and applications
• Enters, classifies, prioritizes, monitors, resolves, and escalates incident tickets
• Enters, prioritizes, monitors, approves, fulfills, and escalates orders and service request tickets
• Addresses username and password login issues
• Troubleshoots Windows 11, application, hardware, and basic network connectivity issues
• Provides mobile device support (iOS and Android phones & tablets)
• Works with advanced level support staff as needed to provide solutions for incidents and service requests
• Produces and maintains quality technical and customer-facing documentation
• Remains abreast of changes in system hardware and software requirements
• Works with Information Security to address vulnerabilities when they arise
• Complies with established CoServ safety and operating rules, procedures, and guidelines
• Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines