Role OverviewThe Client Services Representative is responsible for delivering courteous, informative, and helpful service to clients of the Rockingham Harrisonburg SPCA (RHSPCA). They will perform intakes and outcomes, contribute to departmental goals, and implement best shelter practices to maximize the impact of RHSPCA's lifesaving efforts.
What You Will Do
The Client Services Representative will perform duties in a manner that encourages attainment of RHSPCA goals, work with staff and volunteers to ensure policies and procedures are followed, and maintain confidentiality regarding client information. They will also participate in meetings, share ideas, and maintain a clean and inviting working environment.
Why It Might Be a Fit
The ideal candidate will be a progressive, quick-thinking, and dynamic individual with animal handling and people skills, passion, commitment, and enthusiasm for the RHSPCA mission. They will be able to make sound judgments, work independently, and juggle multiple competing tasks and demands.
Requirements
- Non-judgmental, welcoming, and empathetic
- Background in customer service
- Live within 20 miles of the shelter
- Comfortable handling animals, including deceased animals for cremation services
- Ability to make sound judgments and work independently in a fast-paced environment
- Proficiency with Microsoft Office, Google email, Google calendar, and Google documents
- Ability to professionally advocate RHSPCA position on issues
- Proven organizational skills and attention to detail
- Valid driver's license with access to transportation to drive on organization business
- Bilingualism is strongly preferred
Benefits
- Hourly pay rate of $15-$16/hour based on experience
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