Client Services Representative

The Client Services Representative is a vital part of the hospital team, working collaboratively with the Hospital Manager and medical staff to create a welcoming, efficient, and empathetic environment for both clients and their pets.

What You Will Do

Provide dependable customer service, ensure a smooth experience throughout the hospital, build strong relationships with clients through honesty, empathy, and education.

Why It Might Be a Fit

The ideal candidate will have strong organizational skills, excellent communication skills, and a genuine passion for animals, with the ability to work well within a team and foster positive relationships with both clients and colleagues.

Requirements

• High school diploma or GED required; bachelor’s degree preferred
• Prior client service experience is valued, but not required
• Experience in a veterinary or medical setting is a plus
• Strong organizational skills, with the ability to handle multiple tasks while maintaining attention to detail
• Excellent communication skills, both written and verbal, rooted in empathy and honesty
• Basic computer skills, including proficiency in Microsoft Office, email, and practice management software, experience with AVImark is a plus