Role OverviewAs a Client Services Representative, you will be the first point of contact for many emergency and specialty clients, supporting hospital operations, maintaining efficient patient flow, and guiding clients through emotional or urgent situations with empathy and professionalism.
What You Will Do
Manage high-volume incoming phone calls and client communication, greet and assist emergency and specialty clients, support front desk and administrative hospital operations overnight, maintain accurate medical and client records, collaborate closely with veterinary technicians, assistants, and doctors, and assist with patient intake and emergency workflow coordination.
Why It Might Be a Fit
You will work alongside tenured coworkers and doctors who are dedicated to growth, creating an environment that allows you to thrive. You will have opportunities to learn and grow, and you will be part of a team that values collaboration and teamwork.
Requirements
- Previous client service/customer service experience required; veterinary or medical experience preferred
- Strong organizational skills and attention to detail
- Ability to work effectively in a fast-paced environment
- Proficiency with office software and systems
- Excellent verbal and written communication
Benefits
- Continuing education opportunities
- 16-Week VTNE Study Group
- Free VetBloom access (RACE-approved CE)
- Employee pet stipend
- Employee pet wellness benefits
- NVA Pet Resort Discount + Pet Insurance Discount
- Uniform allowance
- Referral bonus program
- Breakdown of health insurance benefits
- Medical, vision, and dental insurance
- Free therapy through TalkSpace
- AD&D insurance
- Life insurance
- Long term disability
- Company paid short term disability
- FSA/HSA available
- 401k + company match
- Employee Assistance Program
- Generous PTO allowance
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