Client Site Liaison II (Laboratory Send Outs Technician)

ARUP Laboratories
Kansas City, MO
Category Customer Service
Job Description
The Client Site Liaison II position acts as a liaison between ARUP and a client site at North Kansas City Hospital. The role involves specimen processing, information technology, logistics, quality and compliance, and exception handling. The Client Liaison II interacts with clients to resolve issues related to specimen submissions and acts as a resource for client questions.

Requirements

  • Pour off, label and process ARUP specimens
  • Prepare ARUP specimens for transport to ARUP
  • Hold a current Certification of Completion for Handling, Packing and Shipping Infectious Substances
  • Be familiar with all aspects of packing and transport of Category A, Category B
  • Detect and resolve issues related to test or specimen submissions
  • Provide information for clients regarding specimen requirements, fees, turnaround times and referral laboratory vendors
  • Assist in distributing technical information, hotlines, test bulletins and company updates to the client
  • Maintain contact with local and regional couriers
  • Maintain required records and documentation
  • Be competent with Clients LIS, ARUP Connect
]]>