Role OverviewThe Client Success Coordinator will build relationships with clients, serve as a trusted resource, and coordinate interpreter services. The role involves working with organizations across various industries, helping them overcome language barriers, and delivering exceptional service to clients and interpreters from diverse cultural and linguistic backgrounds.
What You Will Do
The typical week may include coordinating interpreting assignments, building relationships with clients, meeting with clients, managing programs, matching interpreters, responding to scheduling changes, working with interpreters and teammates, and identifying ways to improve workflows and enhance the client experience.
Why It Might Be a Fit
The ideal candidate is organized, dependable, and highly detail-oriented, with excellent communication skills, and the ability to balance multiple priorities in a fast-paced environment. They should be proactive problem solvers who enjoy finding solutions, skilled at building trust and long-term client relationships, and confident meeting with clients and representing Rapport professionally.
Requirements
- Bachelor's degree or equivalent professional experience
- Three or more years of experience in customer service, client success, account management, scheduling, staffing, or project coordination
- Strong computer skills, including Microsoft Office
- Valid driver's license with the ability to travel to client meetings in the Lincoln and Omaha areas
Benefits
- Starting pay: $23.00–$25.00 per hour, depending on experience
- Remote work environment
- Paid vacation and sick time
- Paid holidays
- Retirement plan
- Mileage reimbursement for business travel
- Professional development opportunities
- Opportunities for advancement and increased responsibility as you grow with the company
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