Client Success Director

The Client Success Director owns and grows relationships with our largest advertisers/agencies, serving as the senior partner to executive-level client stakeholders. They will own the customer journey end to end, including business strategy, value narrative, value realization, and risk management.

What You Will Do

The ideal candidate will own account strategy and performance in Retail Media, Paid Search, and Paid Social, partnering closely with Client Success Managers to translate strategy into execution and drive retention and growth.

Why It Might Be a Fit

The ideal candidate is a results-driven, consultative leader with strong executive relationship management skills, real commercial acumen, experience in digital marketing strategy and execution, and a deep understanding of the performance media landscape.

Requirements

• B.A. or B.S.; MBA preferred
• 5+ years of experience in enterprise client services, account management, and/or client-facing technical project management
• Hybrid work model - 3 days per week required in office
• Proven record of owning and growing strategic advertiser or agency relationships, including direct revenue ownership
• Strong understanding of performance marketing across ecommerce, search, and social, with hands-on experience implementing and managing digital campaigns
• Demonstrated ability to communicate, present, and influence credibly at all levels, including executive and C-suite, with strong listening and storytelling skills
• Demonstrated success delivering client-focused, strategic solutions and leading business reviews that generate quantified outcomes and expansion conversations, not status updates
• Comfort using AI tools to accelerate research, prep, and documentation as a core part of how the role operates, not a side skill
• Ability to manage multiple strategic accounts at once while maintaining strong attention to relationship and CRM detail
• Experience with Skai or comparable performance marketing platforms preferred
• Willingness to travel up to 20%
• Amazon, Google, and/or Meta certifications a major plus

Benefits

• Additional bonus compensation
• Full-time employment with a hybrid work model (3 days per week in office)
• Opportunities for professional growth and development
• Diverse and inclusive workplace culture