Client Success Enablement Manager

The Client Success Enablement Manager will help design and deliver engaging learning experiences that equip our Client Success teams with the skills, knowledge, and confidence to succeed. This role will work closely with CS leadership and cross-functional partners to turn business priorities into practical training, resources, and development programs that make a real difference in how our teams engage with customers.

What You Will Do

The Client Success Enablement Manager will support the development and execution of global CS enablement programs, turn complex information into clear, practical, and engaging learning experiences, create and maintain customer-facing frameworks, and design, manage, and deliver CS onboarding programs.

Why It Might Be a Fit

We're looking for someone with a bias to action who is data driven, curious, results-oriented, and has exceptional interpersonal and relationship-building skills. Experience in Client Success and a proactive mindset are highly valued.

Requirements

• Approximately 2–4 years of relevant professional experience, including experience in Customer Success, Customer Success Enablement, Learning & Development, Account Management, or a related field.
• Experience in a B2B sales or customer-facing organization, preferably within SaaS, advertising technology, marketing technology, digital media, or another complex business.
• AI curiosity and proficiency.
• Strong communication and facilitation skills, with the ability to make complex ideas easy to understand and deliver sessions that are interactive, relevant, and memorable.
• Strong project management and organizational skills, with the ability to manage multiple workstreams and follow through on details.
• A proactive mindset and willingness to take ownership.
• Experience partnering across multiple stakeholders and cross-functional teams.
• Ability to build trusted relationships and work effectively across functions, roles, and levels of seniority.
• Intellectual curiosity and the ability to quickly learn new products, industries, systems, and commercial concepts.

Benefits

• Annual salary range of $95,000-105,000
• Quarterly bonus compensation through one of Skai's highly attractive incentive plans