Role OverviewThe Client Success Manager for Arrive Fresh acts as the main point of contact for fresh-produce shippers, growers, receivers, and carriers. This role involves monitoring shipments, coordinating with carriers, managing cold-chain expectations, and preventing transit issues before they impact the client's bottom line.
What You Will Do
Account ownership, shipment and cold-chain tracking, issue and exception management, managing and coaching a team of Client Success Reps, client onboarding, performance reviews, retention and growth, and cross-functional collaboration.
Why It Might Be a Fit
The ideal candidate is a leader who can navigate the unique challenges of produce freight, champion necessary changes, lead by example, and work cross-functionally to ensure the success of Arrive's objectives in this critical sector.
Requirements
- 3+ years of experience in customer success, account management, or operations within freight brokerage, third-party logistics (3PL), or supply chain management
- Familiarity with reefer freight, temperature-controlled transport, produce seasonality, or USDA/FDA food-transit standards
- Proficiency in Transportation Management Systems (TMS), CRM software (e.g., Salesforce), and data analytics or spreadsheet tools
- Exceptional communication, high-pressure problem-solving, active listening, and composure during time-critical crisis management
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field (or equivalent operational experience)
Benefits
- Comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage
- Matching 401(k) program
- Employee Resource Groups
- Casual dress code
- Free parking on site
- Fully stocked coffee bar
- Onsite gym
- Employee Assistance Program
- Paid holidays, paid vacation time, and wellness days
- 100% paid parental leave
- Referral Program
- Relocation assistance
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