Client Success Manager (Healthcare SaaS)

Authenticx
Indianapolis, IN
Job Description
Authenticx is seeking a Client Success Manager to manage a portfolio of 5-10 clients with a combined annual contract value of $2-3 million. This role focuses on maximizing client value through platform adoption, strategic consulting, proactive communication, and issue resolution. The CSM acts as a product expert and partner, helping clients achieve their business objectives.

Requirements

  • Develop and maintain strong relationships with clients.
  • Act as their advocate and align goals with platform capabilities.
  • Understand client's business challenges and objectives.
  • Monitor platform usage and drive adoption.

Benefits

  • Health insurance
  • 401(k) options
  • Health Savings Account (HSA) and Flexible Spending Account (FSA)
  • Vacation time
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