Client Success Manager

As a Client Success Manager at SeatGeek, you'll be an essential partner to our sports and entertainment clients—collaborating to unlock value, grow their business, and drive revenue for them and SeatGeek. You'll build the foundations for long-term, high-impact relationships by deeply understanding your clients' objectives and guiding them to strategic outcomes through data, insights, and industry expertise.

What You Will Do

Serve as a strategic partner to clients, aligning SeatGeek's technology with their business goals to drive revenue growth and deliver win/win solutions. Identify and execute opportunities across product adoption, commercial improvement, and fan experience to improve client performance.

Why It Might Be a Fit

You'll get to work with iconic sports teams, venues, and live event brands, helping shape fan experiences. And as part of that, you'll get to attend marquee sporting events and concerts. You'll be part of a team that values commercial impact, not just operational excellence.

Requirements

• 4+ years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting.
• Experience in sports or ticketing is a plus.
• Track record of driving client outcomes—not just managing relationships, but improving business performance and revenue results with the ability to show it through data.
• Experience and comfort presenting to and building relationships at leadership levels of internal and external partner organizations.
• Deep understanding of commercial and financial aspects of companies, and how to impact the P&L
• Strong communication and presentation skills; you can simplify complexity and speak both client and product
• Confidence working with data; experience with platforms like Looker, Google Suite and other reporting tools including AI is a plus
• Problem-solver who takes initiative, navigates ambiguity, and adapts quickly
• Collaborative mindset with a 'one team' approach to working cross-functionally
• Willingness to travel to client locations and events regularly (~25%-30%)
• Bachelor's degree preferred

Benefits

• Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
• A WFH stipend to support your home office setup
• Unlimited PTO
• Eligible for the SG discretionary annual bonus based on individual and company performance
• Up to 16 weeks of fully-paid family leave
• 401(k) matching
• Student loan matching program
• Health, vision, dental, and life insurance
• Up to $25k towards family building, reproductive health services and Gender-affirming care
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $360 per quarter to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music