Role OverviewWe are seeking a qualified and experienced Client Success Manager to join our team in Dallas, Texas. As a Client Success Manager, you will play a crucial support role collaborating with customers and the Account Managers.
What You Will Do
Work directly with customers to address their needs and concerns, manage sales requests, create and process IT product and service proposals, update customer information in the PSA system, and ensure deadlines are met.
Why It Might Be a Fit
You will have the opportunity to grow with a company that values people and performance, with a collaborative and supportive team culture, and a competitive compensation and benefits package.
Requirements
- 2-3 years of experience in supporting customers in the MSP world
- Strong knowledge of computer networking products and services
- Experience with ConnectWise PSA/Manage and ConnectWise CPQ/Sell
- Familiarity with Microsoft NCE and Modern Software offerings
- Knowledge of Cisco CCW-R and MDM
- Ability to juggle multiple tasks under time constraints
- Strong communication skills with the ability to set clear expectations
- Basic knowledge of manufacturer renewal processes
- Proficient in Microsoft Office applications
- Willingness to become an expert with ConnectWise solutions
Benefits
- Competitive compensation
- HMO Day 1
- FREE dependent coverage
- Allowances
- Attendance bonus
- Paid time offs
- Company-provided work setup (laptop, monitor, accessories)
- Training, career growth, and global exposure
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