Role OverviewThe Client Success Manager oversees all facets of client utilization of the Skai platform, accountable for client satisfaction and helping clients turn platform usage into measurable ROI.
What You Will Do
Drive client retention, provide initial and ongoing training, and offer technical support across Google Ads and Microsoft Advertising.
Why It Might Be a Fit
The ideal candidate brings strong project management skills, solid technical fluency, sharp interpersonal skills, and a consultative approach to understand client business goals and guide them to the right solution.
Requirements
- B.A. or B.S.
- Hands-on paid search marketing campaign implementation and management experience
- 2+ years of experience in client services and/or technical project management
- Ability to perform detailed client audits and use client feedback to identify needs, workflow gaps, and opportunities for continuous improvement
- Comfort using AI tools to support client prep, communication, and documentation
Benefits
- Bonus compensation
- Full-time position with a hybrid work arrangement (three days in office per week)
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