Client Support Coordinator

ARMADA
Any Location, PA
Category Operations
Job Description
Oversee the activities of a client and/or region to ensure daily business needs are met, manage distribution processes, and provide efficient execution of daily network activity and assistance in reporting, issue management and resolution, KPI management and supplier management.

Requirements

  • Manage the region's Distribution Centers and facilitate/direct resolution to DC issues
  • Direct sales order management for all stakeholders
  • Identify out of stock situations and communicate in a timely manner to the DCs
  • Coordinate with Supply Planning, DCs, and HUBs to successfully manage inventory processes
  • Work with Finance to resolve discrepancies as required
  • Identify areas of opportunity through key performance metrics that facilitate network optimization through DCs and carriers
  • Managing first response activity to resolve service issues
  • Coordinate return disposition of refused/returned goods as required
  • Provide position coverage for other SCC's during absences
  • Special projects as assigned by Manager of Customer Service
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