Role OverviewThe Client Support Specialist Lead is a hands-on working lead who coordinates shift-level CSS assignments and coverage while remaining actively engaged with participants in the courtyard, common areas, and other participant-facing spaces.
What You Will Do
Coordinate daily CSS assignments, coverage, shift briefings, handoffs, and participant-service priorities. Model proactive, trauma-informed participant engagement and help participants connect to campus and community resources.
Why It Might Be a Fit
High school diploma or equivalent required; associate’s or bachelor’s degree in a related field preferred. Three or more years of experience in homeless services, outreach, service navigation, case-management support, healthcare navigation, peer support, or other direct-service settings preferred.
Requirements
- High school diploma or equivalent required
- Associate’s or bachelor’s degree in a related field preferred
- Three or more years of experience in homeless services, outreach, service navigation, case-management support, healthcare navigation, peer support, or other direct-service settings preferred
- Prior lead, supervisory, or team-coordination experience preferred
- Strong participant-engagement, service-navigation, leadership, communication, de-escalation, and problem-solving skills
Benefits
- Excellent Benefits package available
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