Client Support Specialist

Requirements

• Assist with incoming calls and emails regarding inquires for the bank's digital, cash management and core systems
• Provide clients, internal teams and vendors with responsive support and accurate service
• Resolve product or service issues and follow up to ensure a full resolution
• Monitor and document client's daily support needs and identify trends
• Process client requests and approvals in accordance with bank procedures
• Identify opportunities to promote interest in Bridgewater Bank's products and services
• Adhere to Bridgewater's policies and procedures and maintain up to date on changes

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Parental leave
• 401(k) with employer match
• Paid vacation & paid holidays