Role OverviewThe Clinical Assistant/Behavioral Health Screener will serve as the primary point of access and first point of contact for individuals seeking behavioral health and substance use disorder treatment services at the Center for Recovery and Wellness. This role will combine front desk operations, initial screening and triage, appointment coordination, insurance verification, and admissions support to ensure timely connection to the appropriate level of care.
What You Will Do
The responsibilities of this role include front desk and client reception, intake phone screening and walk-in screening, insurance verification and benefits coordination, and administrative and office support.
Why It Might Be a Fit
The ideal candidate will have 1-2 years of experience as a receptionist, administrative assistant, or medical/behavioral health receptionist, and a high school diploma or GED. A Bachelor's degree in Social Work, Human Services, Health Administration, Psychology, or a related field is strongly preferred. The candidate should also have proficiency with Microsoft Office Suite and experience with an electronic health record (EHR) system.
Requirements
- 1-2 years of experience as a receptionist, administrative assistant, or medical/behavioral health receptionist
- High School Diploma or GED required; Associate's degree preferred; Bachelor's degree in Social Work, Human Services, Health Administration, Psychology, or a related field strongly preferred
- Bilingual in Spanish or Polish strongly preferred; other languages reflective of CRW's client communities a plus
- Proficiency with Microsoft Office Suite and general computer literacy required
- Experience with an electronic health record (EHR) system required; familiarity with AURA or a similar behavioral health EHR helpful but not essential
- Ability to navigate web-based insurance eligibility portals (e.g., eMedNY, Availity, or insurer-specific portals)
- Experience in a medical, behavioral health, substance use disorder, or social services setting strongly preferred
- Experience conducting telephone or in-person intake screenings in a healthcare or social services environment a plus
- Familiarity with insurance verification processes, Medicaid eligibility, and/or managed care preferred
- Experience working in an OASAS-licensed, Joint Commission, or CARF-accredited program a plus
- Understanding of trauma-informed care, harm reduction principles, and person-centered service delivery
- Strong interpersonal and customer service skills, with the ability to engage individuals at all stages of recovery with respect, empathy, and professionalism
- Strong organizational skills with attention to detail and the ability to manage multiple tasks in a fast-paced environment
Benefits
- Generous PTO Policy
- Competitive Salary
- Medical & Dental Insurance
- Pension Plan
- 403b Retirement Plans
- Discount Perks for Movies, Broadway Shows, Amusement Parks, etc
- Free Gym Membership to our MCC Fitness & 14
- Discounts to programs at Educational Alliance
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