Role OverviewThe Clinical Concierge Lead is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, following-up with patients, and fulfilling all duties of a Clinical Concierge at Cottage Urgent Care. The Clinical Concierge Lead also acts as a Liaison between Management, the Patient Access department and the Urgent Care Centers in the region.
What You Will Do
Ensure minimal registration errors, model Patients First behavior, assist with daily operations, and coordinate new initiatives.
Why It Might Be a Fit
This role requires a strong background in medical terminology, electronic medical records, and phlebotomy. The ideal candidate will have experience as a Medical Assistant or Licensed Vocational Nurse, or previous supervisor or management experience.
Requirements
- Graduate of an accredited Medical Assistant or Licensed Vocational Nurse (LVN) program or 2 years of equivalent work experience
- American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers
- California LVN License or MA Certification
- Ability to perform phlebotomy and administer injections
- Knowledge of urgent care medical specialty
- Knowledge of medical terminology
- Knowledge of electronic medical record, preferably Epic
- Basic computer/email skills
- One (1) year of experience as Medical Assistant or Licensed Vocational Nurse, including previous experience with an electronic health record and phlebotomy
- Previous supervisor or management experience in any industry
Benefits
- Shift differentials
- On-call pay
- Incentive pay
- Bonus opportunities
- Annual management incentive program
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