Role OverviewThe Clinical Concierge is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. This position is a vital part of the office team that cares for patients in the clinical setting.
What You Will Do
Assist the provider with front office and back-office duties in the outpatient management of patients on a rotating basis. Act as the patient advocate, having continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.
Why It Might Be a Fit
The Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management, requiring discretion, good judgment, diplomacy, decision making, and a customer service attitude.
Requirements
- Successful completion of a Vocational Nurse or Medical Assistant education program or 2 years of equivalent work experience
- California licensure as a Licensed Vocational Nurse (LVN) or Medical Assistant certification
- American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers
- Knowledge of urgent care medical specialty
- Knowledge of medical terminology
- Knowledge of electronic medical record, preferably Epic
- Basic computer/email skills
Benefits
- Shift differentials
- On-call pay
- Incentive pay
- Bonus opportunities
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