Role OverviewThe Clinical Engineering Operations Support provides operational support for the Clinical Engineering Department. Responsibilities include operating the dispatch call center for the Clinical Engineering Department and opening work orders in database for these calls, shipping and receiving items for repair, processing purchase request and keeping up with par levels for spare parts inventory.
What You Will Do
Receive and dispatch Clinical Engineering phone calls and emails regarding repair requests of medical equipment, work order entry and dispatch acceptance confirmation, interface and negotiate with vendors regarding Return Material Authorization (RMA) of medical equipment, quote requests, confirmation of availability and compatibility of medical equipment components.
Why It Might Be a Fit
The ideal candidate will have strong written and verbal communication skills, excellent phone etiquette, and the ability to think critically and develop possible solutions.
Requirements
- High School diploma
- 3-5 years of medical or customer service experience
- Valid driver's license
- Proficiency in utilizing a Windows-based PC and standard office software such as MS Office, Outlook and Internet Explorer
- Ability to think critically, assess input on requests and develop possible solutions
- Proven strong written and verbal communication skills
- Excellent phone etiquette
- Ability to accurately enter information into a computer system
- Ability to move quickly between different tasks and responsibilities
- Ability to multitask and work in a fast-paced environment
- Ability to effectively interact with physicians and other staff members
- Ability to perform shipping and receiving functions
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