Role OverviewThe Clinical Lab Automation Service Support Specialist is a senior-level hybrid role that combines technical depth with scientific expertise to resolve complex technical problems, optimize workflows, and improve system utilization and clinical outcomes in highly automated clinical laboratories.
What You Will Do
Perform installation, configuration, calibration, verification, and repair of all company instrumentation and automation platforms, troubleshoot assay- or workflow-related issues, and provide scientific training.
Why It Might Be a Fit
This role requires a blend of high-level technical skill, strong interpersonal skills, deep understanding of clinical lab automation, and scientific knowledge to support assay performance and workflow optimization.
Requirements
- Associate's Degree in Biomedical Engineering, Medical Laboratory Science, Electronics, or related field
- 3+ Years of experience in clinical lab automation, medical devices, or advanced field service roles
- Strong hands-on diagnostic skills across mechanical, electrical, software, and network components
- Scientific knowledge sufficient to support assay behavior, workflow design, and laboratory performance discussions
Benefits
- Comprehensive health benefits
- Retirement and financial wellbeing
- Time off programs
- Wellbeing support and perks
- Annual incentive program
- Incentive award (dependent on individual and organizational performance)
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