Role OverviewThe Clinical Services Manager will work closely with the Brand Manager to provide supervision and support to the store team to meet clinical goals with guidance from the Clinical Operations Department. The role is responsible for ensuring all training guidelines, procedures, protocols, and certification requirements, and clinical standards developed by the Physicians Eyecare Group are being executed at the highest level.
What You Will Do
The Clinical Services Manager will drive sales to exceed personal and store daily, weekly and monthly revenue goals while delivering outstanding customer service experience. The role will also resolve customer issues and increase customer satisfaction through proper troubleshooting and training of the team on troubleshooting techniques.
Why It Might Be a Fit
The ideal candidate will have a passion for exceptional customer/patient care and a willingness to mentor and train others. The role requires strong communication skills and the ability to work in a fast-paced, team environment.
Requirements
- At least 1 year of retail management experience or experience in a clinical leadership role.
- An associate’s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
- Strong communication skills and ability to work in a fast-paced, team environment.
- Passion for exceptional customer/patient care and a willingness to mentor and train others.
- Flexibility to adapt to changing business and schedule requirements.
- Knowledge of MS Word, Google Docs, and other basic office tools.
Benefits
- Competitive salary
- Benefits package
- Paid time off
- Health insurance
- Retirement plan
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