Role OverviewThe Clinical Services Manager will work closely with the Brand Manager to provide supervision and support to the store team to meet clinical goals. The role is responsible for ensuring all training guidelines, procedures, protocols, and certification requirements are executed at the highest level. The Clinical Services Manager will also act as the Manager on Duty to accomplish the overall stores' goals and support the stores' operational and sales goals.
What You Will Do
The Clinical Services Manager will greet patients, identify their needs, and provide information on products and services available. They will also drive sales to exceed personal and store daily, weekly, and monthly revenue goals while delivering outstanding customer service experience. The role will resolve customer issues, increase customer satisfaction, and provide supervision, direction, and guidance to the Doctor's Technicians.
Why It Might Be a Fit
The ideal candidate will have a passion for exceptional customer/patient care, a willingness to mentor and train others, and flexibility to adapt to changing business and schedule requirements. The role requires strong communication skills, the ability to work in a fast-paced team environment, and knowledge of MS Word, Google Docs, and other basic office tools.
Requirements
- At least 1 year of retail management experience or experience in a clinical leadership role
- An associate's degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program
- Strong communication skills and ability to work in a fast-paced, team environment
- Passion for exceptional customer/patient care and a willingness to mentor and train others
- Flexibility to adapt to changing business and schedule requirements
- Knowledge of MS Word, Google Docs, and other basic office tools
Benefits
- Equal Opportunity Employer
- Reasonable accommodation for individuals with disabilities
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