Role OverviewThe Clinical Services Manager will ensure that patients receive quality care by ensuring the store team that provides clinical services follow operational processes and meets their goals daily. The role is responsible for training and coaching team members to deliver a remarkable patient experience.
What You Will Do
The Clinical Services Manager will oversee proper protocols for patient contact lens orders and diagnostic contact lens trials, ensure the maintenance of diagnostic lens inventory, and provide supervision and support to the store team to meet clinical goals.
Why It Might Be a Fit
The ideal candidate will have a passion for exceptional customer/patient care, strong communication skills, and the ability to work in a fast-paced team environment. Optical or clinical experience is preferred but not required.
Requirements
- At least 1 year of retail management experience or experience in a clinical leadership role
- An associate's degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program
- Strong communication skills and ability to work in a fast-paced, team environment
- Passion for exceptional customer/patient care and a willingness to mentor and train others
- Flexibility to adapt to changing business and schedule requirements
- Knowledge of MS Word, Google Docs, and other basic office tools
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
- Learning budget
- Parental leave
- Wellness programs
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