Role OverviewThe Clinical Services Manager will work closely with the Brand Manager to provide supervision and support to the store team to meet clinical goals with guidance from the Clinical Operations Department. The role is responsible for ensuring all training guidelines, procedures, protocols, and certification requirements, and clinical standards developed by the Physicians Eyecare Group are being executed at the highest level.
What You Will Do
Greet patients, identify their needs, and provide information on products and services available. Drive sales to exceed personal and store daily, weekly, and monthly revenue goals while delivering outstanding customer service experience. Resolve customer issues and increase customer satisfaction through proper troubleshooting and training of the team on troubleshooting techniques.
Why It Might Be a Fit
The ideal candidate will have a passion for exceptional customer/patient care, strong communication skills, and the ability to work in a fast-paced team environment. They will be flexible to adapt to changing business and schedule requirements and have knowledge of MS Word, Google Docs, and other basic office tools.
Requirements
- At least 1 year of retail management experience or experience in a clinical leadership role.
- An associate's degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
- Strong communication skills and ability to work in a fast-paced team environment.
- Passion for exceptional customer/patient care and a willingness to mentor and train others.
- Flexibility to adapt to changing business and schedule requirements.
- Knowledge of MS Word, Google Docs, and other basic office tools.
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- 401(k) or retirement plan
- Paid time off (vacation, sick leave, etc.)
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