Role OverviewThe Clinical Services Manager will oversee the clinical services team, ensuring they follow operational processes and meet their goals daily. The role is responsible for ensuring all training guidelines, procedures, protocols, and certification requirements are being executed at the highest level.
What You Will Do
The Clinical Services Manager will drive sales, resolve customer issues, and increase customer satisfaction through proper troubleshooting and training of the team. They will also maintain accurate patient records, ensure store brand standards, and oversee proper protocols for patient contact lens orders and diagnostic contact lens trials.
Why It Might Be a Fit
The ideal candidate will have at least 1 year of retail management experience or experience in a clinical leadership role, strong communication skills, and a passion for exceptional customer/patient care.
Requirements
- At least 1 year of retail management experience or experience in a clinical leadership role
- An associate’s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program
- Strong communication skills and ability to work in a fast-paced, team environment
- Passion for exceptional customer/patient care and a willingness to mentor and train others
- Flexibility to adapt to changing business and schedule requirements
- Knowledge of MS Word, Google Docs, and other basic office tools
- Optical or clinical experience preferred, but not required
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
- Learning budget
- Parental leave
- Wellness programs
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