Role OverviewThe Clinical Services Manager will work closely with the Brand Manager to provide supervision and support to the store team to meet clinical goals. The role will also act as the Manager on Duty to accomplish the overall stores' goals and support the stores' operational and sales goals.
What You Will Do
The Clinical Services Manager will be responsible for ensuring patients receive quality care by ensuring the store team that provides clinical services follow operational processes and meets their goals daily. This includes greeting patients, identifying their needs, and providing information on products and services available. The role will also drive sales, resolve customer issues, and maintain accurate patient records.
Why It Might Be a Fit
The ideal candidate will have at least 1 year of retail management experience or experience in a clinical leadership role. They will also have strong communication skills, a passion for exceptional customer/patient care, and the ability to work in a fast-paced, team environment.
Requirements
- At least 1 year of retail management experience or experience in a clinical leadership role
- An associate’s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program
- Strong communication skills and ability to work in a fast-paced, team environment
- Passion for exceptional customer/patient care and a willingness to mentor and train others
- Flexibility to adapt to changing business and schedule requirements
- Knowledge of MS Word, Google Docs, and other basic office tools
- Optical or clinical experience preferred, but not required
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