Clinical Solutions Specialist (Part Time)

Faro Health Inc.
San Diego, CA
Category Healthcare
Job Description
Faro Health aims to improve lives by helping life sciences companies answer complex clinical questions, simply, efficiently and effectively. Our software platform is used to orchestrate complex clinical development with a single source of truth.

Requirements

  • Model studies in the Faro Study Designer and perform quality checks to ensure accuracy, completeness, and consistency of modeled protocols.
  • Provide clear feedback to the Product Experience and Clinical Data Solutions teams to improve training content, the assessments/measurements library, and in-product guidance;
  • Deliver responsive user support via customer support software (e.g., chat and email), triaging questions, documenting resolutions, and escalating effectively when required.
  • Collaborate cross-functionally to capture recurring issues, translate them into actionable product/training improvements
  • Test and provide feedback on system features and functionality

Benefits

  • Retirement Plan (401k)
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