Cloud Native Support Engineer

SUSE
Any Location, UT
Job Description
Role Overview

This role ensures the resilience and optimal performance of enterprise container management platforms across multi-cloud and hybrid infrastructures.

What You Will Do

Delivers expert-level technical support and resolution for complex issues impacting enterprise container management platforms.

Why It Might Be a Fit

A highly analytical and methodical working style is essential for deep technical problem-solving and root cause analysis.

Requirements

  • 1-2 years experience in relevant technologies and customer environments
  • Relevant industry qualification where applicable
  • Deep expertise in Kubernetes, including its architecture, operations, and troubleshooting within multi-cloud environments (EKS, AKS, GKE)
  • Proficiency with Infrastructure-as-Code tools such as Terraform and Ansible for automation and configuration management
  • Strong analytical and diagnostic skills for complex system issues, coupled with experience in API-driven automation
  • Solid understanding of cloud-native principles, distributed systems, and Site Reliability Engineering (SRE) practices

Benefits

  • Comprehensive medical coverage
  • Life and disability insurance
  • 401(k) plan
  • Employee Assistance Program
  • Generous paid time off and leave policies
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