Role OverviewThe Cloud Support Analyst provides technical support for customers utilizing Hyland's Acuo VNA and NilRead enterprise imaging solutions. This role is responsible for troubleshooting moderately complex application and technical issues, maintaining ownership of customer cases, communicating effectively throughout the resolution process, and collaborating with internal teams and customer resources to resolve issues.
What You Will Do
Troubleshoot and resolve moderately complex Acuo VNA, NilRead, NilNexus, and PACSgear ImageLink application, system, database, connectivity, and medical imaging workflow issues with minimal oversight. Provide regular and timely communication to customers with minimal oversight.
Why It Might Be a Fit
Successful candidates will combine strong customer service and communication skills with technical troubleshooting abilities across enterprise applications, Microsoft Windows Server, Microsoft SQL Server, networking, and related infrastructure.
Requirements
- Associate's degree in Information Technology, Computer Science, Healthcare Information Systems, Business, or a related field — or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the position
- Experience in a customer-facing technical support or service environment
- Strong critical-thinking, analytical troubleshooting, and problem-solving skills
- Experience with Microsoft SQL Server or an equivalent relational database platform
- Working knowledge of Windows Server, relational databases, networking, and enterprise application infrastructure
- Strong customer-service skills with demonstrated ownership and accountability for customer issues
Benefits
- Dental insurance
- Vision insurance
- 401(k) or retirement plan
- Paid time off (vacation, sick leave)
- Paid holidays
- Health insurance
- Life insurance
- Disability insurance
- Flexible work arrangements
- Professional development opportunities
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