Role OverviewJoin a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing critical, 24x7 incident response and customer service.
What You Will Do
Diagnose, resolve, and track complex support cases through ServiceNow, phone, and email channels; ensure all incidents are properly documented and closed in accordance with SLAs; troubleshoot issues across Linux and Kubernetes environments; collaborate with engineering teams; and ensure enterprise and government customers experience seamless cloud integration and support.
Why It Might Be a Fit
The ideal candidate will have experience in Linux system administration, knowledge of Kubernetes environments, and proficiency with Google Workspace or Microsoft Office collaboration tools. Strong written and verbal communication skills are also required.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, Mathematics, or related discipline
- Experience in Linux system administration
- Knowledge of Kubernetes environments
- Experience with ticketing, alerting, and incident response tools
- Experience with ServiceNow ticketing, alerting, and incident response tools
- Background supporting IT operations or cloud service environments within DoD or Intelligence Community customers
- Familiarity with ITIL frameworks, incident lifecycle management, and enterprise support workflows
- Experience in hybrid or on-prem/cloud integrated environments
- Proficiency with Google Workspace or Microsoft Office collaboration tools
- Strong written and verbal communication skills
Benefits
- Dependent upon position, Health Insurance
- Life Insurance
- Paid Time Off
- Holiday Pay
- Short-term and long-term Disability
- Retirement and Savings
- Learning and Development opportunities
- Wellness programs
- Optional benefit elections
]]>