Coaching Services Operations Manager

Zeiders Enterprise Inc.
Any Location, VA
Category Education
Job Description
The Coaching Services Operations Manager manages and supervises Career Coach Supervisors delivering SECO Program services. Responsible for contract performance, compliance and staffing while delivering quality operations. Provides day-to-day operational management of the career center and interacts with the government Program Office POC’s as appropriate. Develops and implements operational policies, procedures and guidelines for the effectiveness and efficiency of career coaching services operations.

Requirements

  • Master’s degree in Career Counseling, Higher Education Administration/Leadership, Counseling, Education or related field
  • Five (5) years' experience supporting contact center operations or related service department that assists customers via phone, email, and online
  • 8 years personnel management/staff supervision delivered with preference for experience in a remote work setting
  • A minimum of 5 years’ experience as a professional career counselor, higher education administrator or as a workforce development professional
  • Experience providing career coaching/counseling to diverse adult populations across the full career development lifespan

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Retirement Plan
  • Generous Paid Time Off
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