Collections Advocate, Hybrid Flex - Various Schedules, w/ Weekends Days

Macy's
Tampa, FL
Category Operations
Job Description
Macy's is seeking a Collections Advocate to handle customer inquiries regarding delinquent accounts, including payment solutions. The role requires excellent communication skills, problem-solving abilities, and the ability to work in a fast-paced call center environment. Weekend availability is essential, and roles are offered in various schedules.

Requirements

  • High school diploma or GED
  • Excellent communication skills
  • Mathematical skills
  • Reasoning ability
  • Physical stamina (sit, stand, walk, reach, use hands)
  • Ability to adapt quickly to customer expectations

Benefits

  • Competitive pay
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Paid holidays
  • Career development
  • Community involvement
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