Collections Agent

As a Collections Agent, you will work with customers to resolve past-due consumer accounts and help them find appropriate ways to bring their accounts current. You will use ethical recovery strategies, negotiation skills, and a customer-focused approach to discuss payment options and secure timely payments.

What You Will Do

Make outbound calls and receive inbound calls to discuss and resolve open customer accounts. Use contact center technology and recovery strategies to locate and communicate with the appropriate parties. Negotiate payment arrangements with empathy, tact, and professionalism.

Why It Might Be a Fit

The ideal candidate for this position is highly motivated and dedicated, with excellent verbal, written, and interpersonal communication skills. They should possess strong negotiation, problem-solving, conflict-resolution, and relationship-building skills, as well as a customer-focused, empathetic, patient, and professional approach.

Requirements

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Prior contact center experience or experience in customer service, technical support, sales, or back-office support is required.
• Excellent verbal, written, and interpersonal communication skills.
• Strong negotiation, problem-solving, conflict-resolution, and relationship-building skills.
• Customer-focused, empathetic, patient, and professional approach.
• Ability to type accurately at 20+ words per minute.
• Basic knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Basic understanding of the Windows operating system.
• Strong organizational skills with the ability to multitask, stay focused, and work independently.
• Highly reliable with consistent attendance and punctuality.
• Ability to evaluate customer concerns, identify solutions, and follow through appropriately.
• Comfortable working in a fast-paced environment where processes and priorities may change.
• Strong team orientation with a positive and professional attitude.

Benefits

• Paid, on-the-job training
• Bonus & Benefits
• Paid holidays
• Paid time off (PTO)
• Health insurance
• Retirement plan
• Equity (not specified)