Collections and Remarketing Customer Service Manager (CSM) - Specialty Collections

Mercedes-Benz Group
Fort Worth, TX
Category Customer Service
Job Description
Mercedes-Benz Financial Services is hiring a Collections and Remarketing Customer Service Manager (CSM) to manage daily operations and lead a team to ensure key performance metrics are met and quality service is provided to customers. The role involves personnel management, daily operations, strategy, vendor relations, and compliance. The ideal candidate has 5+ years of work experience, including 2 years in collections, customer service, and management. A high school diploma is required, and a bachelor's degree is preferred.

Requirements

  • Ability to integrate information from a variety of sources with varied levels of complexity
  • Facilitation skills
  • PC skills
  • Microsoft Office
  • Corporate Mainframe
  • SAP
  • Presentation skills
  • Problem Solving skills
  • Project Management skills

Benefits

  • Competitive salary
  • Performance-based bonuses
  • 401(K) with match
  • Generous vacation and personal time
  • Mercedes-Benz car program
  • Flexible work arrangements
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