Collections Associate

The ICEE Company
La Vergne, TN
Category Finance
Job Description
Under the supervision by the Credit and collections Supervisor/Manager, a Collector ensures that The ICEE Company is always represented in a professional and courteous manner, responsible for calling customers and collecting on past due invoices.

Requirements

  • Contact customer for past due balance, thoroughly documenting pertinent information
  • Communicate with field personnel regarding past due invoices and disputes
  • Research and reconcile all open issues (credits, unapplied cash, misapplied cash, disputes)
  • Mail or Fax correspondence (letters and statements)
  • Communicate account changes/updates with the corresponding department
  • Place/release customer account holds
  • Work with collection agency assigning accounts and responding to inquiries
  • Provide management status of past due accounts

Benefits

  • Paid holidays
  • Sick time and Paid vacation
  • Birthday Holiday (Must be used within Employee Birthday Month)
  • Medical, Dental, Vision Insurance
  • Employee Stock Purchase Program
  • Life Insurance
  • 401 (k) Plan
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