Collections Clerk I

Business Process Solutions

Jacksonville, FL

Category Accounting

Remote

Job Description

The Collection Clerk I – Treasury is responsible for performing administrative and compliance-related support functions for government collection programs. This role ensures that accounts, applications, and documentation are processed accurately and in accordance with company, client, and regulatory requirements.

Requirements

Review and process accounts submitted for programs such as Administrative Wage Garnishments (AWG).
Process online applications, rehabilitation agreements, approvals, releases, and related documentation.
Review returned applications, hearing requests, and employer acknowledgements for accuracy and completeness.
Document all account activity accurately within required systems.
Log, track, and maintain accurate records of applications, agreements, and supporting documentation.
Request, receive, and organize required documentation from clients or internal partners.
Ensure all documents are properly scanned, filed, and maintained in accordance with procedures.
Communicate with Collection Managers and leadership to resolve outstanding account matters.
Maintain compliance with company policies, client requirements, and regulatory guidelines.

Benefits

Medical, Dental, & Vision Insurance
Healthcare & Dependent Flexible Spending Accounts (FSA)
Health Savings Account (HSA) with Employer Contribution
Company Paid Life and AD&D Insurance
Company Paid Short- & Long-Term Disability
Employee Assistance Program (EAP)
Business Travel Accident Insurance
Corporate Travel Discounts
Bonus & Incentive Compensation Programs
401(k) with Employer Match (Traditional/Roth/Safe Harbor)
Paid Time Off
10 Company Holidays
PTO Accrual
Sick Time Accrual
Parental Leave
Jury Duty
Bereavement
Other Voluntary Benefits
Life and AD&D Insurance for Employees/Spouse/Child(ren)
Critical Illness
Accident Insurance
Dependent Care Flexible Spending Account (DCFSA)

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