Role OverviewReporting to the AR Supervisor, the Collections Clerk II is responsible for managing a portfolio of customer accounts with moderate to high complexity, focusing on reducing outstanding receivables and minimizing financial risk. This intermediate-level role independently manages collection activities, resolves account disputes, analyzes customer payment trends, and supports continuous improvement of collection processes.
What You Will Do
Manage an assigned portfolio of customer accounts, review aging reports, conduct collection activities, negotiate payment arrangements, and resolve complex disputes. Perform detailed account reconciliations, identify recurring account issues, and recommend corrective actions.
Why It Might Be a Fit
The ideal candidate will have strong analytical skills, sound judgment, and the ability to balance effective collections practices with maintaining positive customer relationships. Experience managing complex, high-volume, or high-value customer accounts is required.
Requirements
- Post-secondary education in Accounting, Finance, Business Administration, or a related field preferred
- Certified Collections Professional (CCP) designation or progress toward certification considered an asset
- 3–5 years of experience in collections, accounts receivable, credit, or a related finance function required
- Experience managing complex, high-volume, or high-value customer accounts required
- Bilingualism considered an asset
Benefits
- Equal employment opportunities (EEO)
- Paid holidays
- Other benefits not explicitly mentioned in the posting
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