Role OverviewThe Collections & Leasing Specialist is a dual-function, on-site role responsible for rent collections, delinquency resolution, and leasing activities at an assigned Class C multifamily community. This position serves as a primary point of contact across the resident lifecycle, balancing financial accountability with a high standard of customer service.
What You Will Do
Manage rent collections and accounts receivable, analyze delinquent resident accounts, reconcile resident ledgers and transactions, and process rent credits and adjustments. Conduct leasing activities, including tours and prospect follow-up, and qualify applicants in accordance with Section 8 Housing Choice Voucher and workforce housing requirements.
Why It Might Be a Fit
The ideal candidate will have strong customer service, negotiation, and communication skills, with experience in property management, leasing, or collections, ideally at a Class C or workforce housing community. Proficiency in Microsoft Office and property management software such as Yardi is required.
Requirements
- Minimum of 2+ years of experience in property management, leasing, or collections
- High school diploma required; education in Accounting, Finance, Business Administration, or a related field is a plus
- Experience with the Section 8 Housing Choice Voucher process
- Working knowledge of income-qualified and workforce housing requirements
- Strong customer service, negotiation, and communication skills
- Computer savvy, with proficiency in Microsoft Office and property management software such as Yardi
- Ability to understand Gross Potential Rent (GPR) and the impact of renewals, move-ins, and move-outs on month-end pre-close
Benefits
- Paid time off (vacation, sick leave, etc.)
- Health insurance
- Retirement plan
- Learning budget
- Parental leave
- Wellness programs
- Visa/relocation assistance
- Remote flexibility
- Stipends
- Bonus/commission
- Paid holidays
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