Collections Officer I

KTVAECU
Knoxville, TN
Category Finance
Job Description
The Collections Officer I will be responsible for monitoring payments, following up on delinquent accounts, collecting on multiple delinquent accounts, and communicating with members in a professional manner. Our team members enjoy a wealth of benefits, including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match.

Requirements

  • Monitor payments for late and/or delinquency status
  • Follow up on delinquent and overdue accounts
  • Communicate sense of urgency when speaking to members
  • Collect on multiple delinquent accounts
  • Document all work including phone calls and promises to pay
  • Request collection letters according to department guidelines
  • Understand and apply the Fair Debt Collection Practice Act
  • Originate, negotiate and present potential extensions and workout/consolidation loans
  • Perform advanced skip tracing techniques
  • Review and approve redemptions of assigned repossessions
  • Maintain knowledge of Credit Union loan documents and general agreements
  • Maintain an understanding of Credit Union mortgage loan products and fair market values
  • Maintain an understanding of Credit Union utilized systems
  • Follow all Credit Union policies, procedures and regulations
  • Represent the Credit Union in a professional manner
  • Maintain regular and predictable attendance
  • Work cooperatively with others

Benefits

  • Employer-paid health and dental insurance monthly premiums
  • Accrual of PTO Leave
  • Employer-matched 401k, 50% match up to 6% of employee contributions
  • Employer-paid Group Life Insurance and Long-Term Disability benefits
  • Potential bonus up to 11% of average salary over the past year
  • Paid Holidays and Paid Training
  • Potential pay increases through additional training opportunities
  • Opportunity to earn incentive pay
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