Collections Rep I Gulfport 5143

Requirements

• Works Temenos delinquency queues in a timely and efficient manner.
• Accepts requests for payment by phone on delinquent or negative accounts.
• Analyzes accounts to determine the best collection action.
• Set up repayment plans according to ability to pay.
• Skip traces members who cannot be located.
• Submits accounts for repossession review.
• Submits accounts for charge off review.
• Offsets payments on delinquent accounts and/or as requested by member.
• Resolves past due accounts with members in a professional manner.
• Demonstrates the ability to communicate effectively and professionally, to provide quality service to internal and external members.
• Follows credit union policies and procedures to properly identify members (including account ownership) for whom they are conducting transactions or providing account information.
• Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
• Effectively manages a high volume of inbound and outbound calls.
• Monitors negative share reports daily and performs file maintenance of accounts accordingly.
• Assist employees with inquiries regarding negative share accounts.
• Performs required file maintenance for manual charge off of negative share accounts, share account closures and revoking overdraft privilege.

Benefits

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Paid Leave
• Tuition Reimbursement and Competitive Scholarships
• Short-Term & Long-Term Disability Benefits
• Employee Assistance Program