Collections Specialist, Flex Pay

Upgrade, Inc.
Phoenix, AZ
Job Description
Upgrade is a fintech company providing credit, mobile banking, and payment products. They've experienced rapid growth and are looking for enthusiastic individuals to join their Collections Specialist team. This role involves collecting outstanding payments, providing excellent customer service, and collaborating with the Collections team to improve results and customer satisfaction. The company emphasizes a collaborative culture and opportunities for professional growth.

Requirements

  • Engage with past due customers to resolve delinquency.
  • Review, monitor, and recommend action to borrowers concerning loan issues.
  • Maintain accurate records of customer communication.
  • Perform ad hoc duties as needed.
  • Foster a positive work environment.
  • Bachelor's or Associate's degree preferred

Benefits

  • Great open office space
  • Paid time off (PTO)
  • 401K matching
  • Comprehensive benefits package: Medical, dental, vision, life insurance & disability
  • Conveniently located in the heart of Downtown Phoenix
  • Paid parking or platinum pass
  • New Hire Training Program
  • Wellness Incentive Program
  • Fully stocked kitchen
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