Role OverviewThe Collections Specialist role is key to the success of the Reprise Portfolio. This role follows up with our customers to ensure timely payments, loss mitigation, and loan modifications. The role is hybrid, with an initial onsite training period followed by remote work. The team fosters a workplace built on innovation, collaboration, and kindness, with a commitment to integrity and clarity.
What You Will Do
Monitors and contacts customers with outstanding debts, works to bring customers into active status, processes payments, answers customer questions, and takes actions to encourage timely debt payments.
Why It Might Be a Fit
The ideal candidate has knowledge of billing procedures and collection techniques, experience working in financial services, lending or payments, and 1+ years of customer service or call center experience. Bi-lingual (Spanish) is preferred.
Requirements
- Knowledge of billing procedures and collection techniques
- Knowledge of collection practices and associated regulations (preferred)
- 1+ years of customer service or call center experience
- Experience working in financial services, lending or payments (preferred)
- High school diploma or equivalent
- Bi-Lingual (Spanish) (preferred)
Benefits
- Comprehensive medical, dental, and vision coverage
- Contributions to a Health Savings Account (HSA)
- Employee Assistance Program (EAP) for mental health and overall well-being
- 401(k) program with a Safe Harbor Match
- Accrued time off, company holidays, sick time, and 3 floating holidays
- 12-week Paid Parental Leave
- Market-driven salary and bonus opportunities
- Robust tech package for productivity and success
]]>