Role OverviewThe Collections Specialist will partner with customers and internal stakeholders to resolve outstanding balances, improve payment performance, and drive process efficiency. The role requires strong communication, problem-solving, and analytical skills to create value while providing exceptional customer experience.
What You Will Do
The successful candidate will ensure customers adhere to established payment terms, contact customers to secure payment commitments, manage a portfolio of customer accounts, and collaborate with internal partners to identify customer disputes.
Why It Might Be a Fit
The ideal candidate will have experience communicating with internal and external stakeholders, leveraging AI in a professional environment, and experience in collections, accounts receivable, credit, billing, customer service, or a related finance function.
Requirements
- Experience communicating with internal and external stakeholders
- Experience leveraging AI in a professional environment
- Experience in collections, accounts receivable, credit, billing, customer service, or a related finance function
- Experience working with Microsoft Excel and business systems to analyze account information
Benefits
- Medical
- Dental
- Vision
- Flexible spending and health savings accounts
- Life insurance
- ADD
- Disability
- Retirement
- Paid vacation/time off
- Educational assistance
- Infertility assistance
- Paid parental leave
- Adoption assistance
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