College Aide- Help Desk Technician

City of New York
New York, NY
Job Description
The New York City Department of Youth and Community Development is seeking a College Aide- Help Desk Technician to perform various tasks related to help desk and technical support, including monitoring and managing service tickets and providing desktop support for hardware and software systems.

Requirements

  • Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner.
  • Provide Helpdesk/desktop support for hardware and software computer systems and peripherals.
  • Support and set up audio/visual equipment, computers, and Laptops in several conference rooms, training rooms and Auditorium.
  • Assist with IMAC's (Installs, Moves, Adds, & Changes) with the computer systems and peripherals for all DYCD staff at the 2 Lafayette St. and 123 William St. locations.
  • Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff.
  • Provide Remote Desktop and Laptop support for DYCD staff participating in the Hybrid Work from Home Program.
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